You’ll need to reinstall desktop apps from the websites or from the discs that you used to install those apps. Refreshing Surface Pro or Surface 3 reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface and those that you’ve installed from the Windows Store. Tap or click Open System Restore, and follow the instructions. In the search box, enter control panel, and in the search results, tap or click Control Panel.Įnter Recovery in the Control Panel search box, and tap or click Recovery. (If you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Search.) Swipe in from the right edge of the screen, and tap Search. Make sure you have access to product keys and installation files for all desktop apps (for example, Microsoft Office) that may have been installed after the point in time you’re restoring to. Restoring Surface doesn’t change your personal files, but it might remove recently installed apps and drivers. If you think an app or driver that you recently installed caused problems with your Surface Pro or Surface 3, you can restore it back to an earlier point in time, called a restore point. Solution 1: Restore your Surface to an earlier point in time If your Surface Pro came with Windows 8 installed and you updated to Windows 8.1, you’ll need to reinstall the update to Windows 8.1 after a reset or refresh.

Did you update Surface Pro to Windows 8.1 from Windows 8? See Surface won’t turn on, Windows won’t start, or the battery won’t charge for help with Windows startup issues first. If you’re having trouble getting Windows to start on your Surface, you may not be able to perform the steps to restore, refresh, or reset. If you’re having problems with your Surface touchscreen, connect a keyboard, such as a Surface Cover or USB keyboard, before trying these solutions. To perform a restore, refresh, or reset, you’ll need to check a few things first. Solution 1: Restore your Surface to an earlier point in time.

Quoting verbatim from the Microsoft Support site If you’re having a problem with your Surface Pro, Surface Pro 2, Surface Pro 3, or Surface 3, you may be able to restore, refresh, or reset it and solve the problem. Every now and then I come across an article and I just know that I’ll need it someday.

Insert media.some files are missing